About ANIWARE

We set out to revolutionise animal healthcare with advanced data analytics.

With passion and core competencies in data analytics, we continue to develop innovative data products that offering revolutionary insights to amaze the veterinary industry.

 

We Grow Fast with Data

Collecting 1000+ sets of ECG animal data every month

50000 +

Animal Data Records

7

Regions in Asia

400 +

Animal Hospital Partners

Innovative Data Solutions

Focus on Analytics to Drive Value

ANIWARE build veterinarian-centric AI-powered platforms

Empowering quality veterinary services beyond barriers

CardioBird

Bridging primary and specialty care with an AIoT platform, CardioBird empowers every veterinarian to offer their patient specialist-level cardiac care with zero training and upfront investment. A report with clear findings and evidence-based suggested actions within 30 minutes. Within a year, we build a customer network of over 400 animal hospitals.

CardioBird strictly adheres to a data-driven and evidence-based approach bringing customer respect, time and revenue.

Our Story

ANIWARE’s founder Joe Mak has a professional background in clinical electrophysiology. Before starting ANIWARE, he was the honorary assistant professor at the University of Hong Kong. He also led in projects in biosensing and artificial technology when he was in the National Institute of Health and when he was the director of a Silicon Valley company in the USA. As the owner of a dog and a cat, he undoubtedly cares a lot for pets’ well-being.


Therefore, Joe started ANIWARE in 2016 in Hong Kong with CardioBird, the one-stop service platform for cardiac assessment, and is continuously moving forward to provide better healthcare solutions for pets.


Our Story

ANIWARE’s founder Joe Mak has a professional background in clinical electrophysiology. Before starting ANIWARE, he was the honorary assistant professor at the University of Hong Kong. He also led in projects in biosensing and artificial technology when he was in the National Institute of Health and when he was the director of a Silicon Valley company in the USA. As the owner of a dog and a cat, he undoubtedly cares a lot for pets’ well-being.


Therefore, Joe started ANIWARE in 2016 in Hong Kong with CardioBird, the one-stop service platform for cardiac assessment, and is continuously moving forward to provide better healthcare solutions for pets.


Founder & CEO 

Joe Mak

Co-founder & VP of Engineering
Donald Mak

Team

Teamwork Makes the Dream Work

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Talented, Passionate, Changemaker

Sounds like you?

If doing things nobody’s done before is a challenge you want to take on, we would love to hear from you.

Customer Success Specialist

Full-time

Taiwan (Taichung / Taipei)

Find out more

  • 產品技術服務
  1. 提供業務團隊及客戶產品教育訓練
  2. 處理客戶所提出產品相關應用的問題,提供技術支援服務。
  • 主要客戶關係維護
  1. 協助主要客戶於日常看診導入產品應用,建立使用的標準流程,協助公司達成目標
  2. 即時處理主要客戶訊息與來電問題,幫助客戶獲得成功的使用經驗
  3. 定期拜訪主要客戶,維護客戶關係
  • 經銷商業務支援
  1. 支持經銷商團隊的專業發展:產品專業培訓需求,產品故障排除,及時反應客戶回饋
  2. 協助經銷商團隊於動物醫院介紹產品
  3. 管理及協助經銷商團隊達成業績目標

Data Scientist

Full-time

Hong Kong • Taiwan 

Find out more

  • Specialize in the application of signal processing and machine learning techniques to design, develop and implement preprocessing modules, biometrics algorithms and AI engine using various form of sensor data.
  • Be capable of designing experiments to acquire data sets for training and validation of hypotheses and models, as well as support pilot trials at customer facilities to test our algorithms in the field.
  • Explore optimal algorithm designs to fit in the limits offered by the resources of the embedded system.

Graphic Designer

Part-time

Taiwan (Taichung / Taipei)

Find out more

  1. 平面文宣/海報/DM素材設計製作
  2. 影片剪輯
  • 擅長工具:Adobe Photoshop、Illustrator
  • 工作技能:CIS企畫設計、色彩應用繪製、電腦排版設計、電腦繪圖軟體操作、繪圖工具與軟體操作、設計表現能力、數位攝影技巧
  • 具醫療器材產品設計經驗佳
  • 具影片剪輯能力、商攝、手繪能力佳

Android Developer

Full-time

Taipei, Taiwan 

Introduction

ANIWARE (www.aniware.ltd) is looking for an Android Developer for its flagship product CardioBird (www.cardiobird.com). ANIWARE strives to elevate animal healthcare with technology. This is your opportunity to be a part of this mission. Come and join us if you have / are: 

  • Love for animals, passionate in technologies and striving to make a difference with the aid of data science
  • Interested to make an impact to this world by helping veterinarians elevating their clinical efficiency
  • Enjoying working in a high speed environment with international teams of talented, creative and determined people who share goals and accomplishments
  • Striving to perform, progress and achieve more

Job Description

  • Develop and maintain Android app
  • Coordinate with UX/UI Designers on app UI to bring best user experience
  • Coordinate with Backend Developers to ensure application meet requirements and perform reliably in all environments in a robust and extensible manner
  • Work with Product Managers and Project Managers to ensure high quality app is built and release product at planned schedule
  • Build reusable and robust code for future use
  • Recommend components, tools, techniques and processes to continuously improve app development and testing efforts
  • Other duties assigned by supervisors

Technical Requirement

  • Bachelor’s degree in computer science of related field or exceptional applicant with proven experience
  • 2-5 years of experience working with Mobile Applications in Android (Java and / or Kotlin)
  • Experience working with Web Socket & RESTful APIs
  • Experience working with Appium, Expresso or other mobile app automated testing tools
  • Experience working as a member of an agile product development team is a plus
  • Experience with any other programming languages is a plus

Personal Requirement

  • Learn fast, build fast, and have what it takes to work in a high speed and demanding startup growth environment
  • Spirit of Get-things-done
  • Self-Starter, Self-Motivated and Self-Organized
  • Strong desire to solve challenging problems
  • Be vocal and proactive
  • Excellent written and verbal communication skills
  • Experience working with remote team is a big plus
  • Good command of spoken and written English is a big plus

Apply Now

If you’d like to revolutionize animal healthcare with us, please send your application letter and resume to both joe.mak@aniware.ltd and ken.leung@aniware.ltd.

Frontend Developer

Full-time

Taipei, Taiwan 

Introduction

ANIWARE (www.aniware.ltd) is looking for Frontend Developer for its flagship product CardioBird (www.cardiobird.com). ANIWARE strives to elevate animal healthcare with technology. This is your opportunity to be a part of this mission. Come and join us if you have / are: 

  • Love for animals, passionate in technologies and striving to make a difference with the aid of data science
  • Interested to make an impact to this world by helping veterinarians elevating their clinical efficiency
  • Enjoying working in a high speed environment with international teams of talented, creative and determined people who share goals and accomplishments
  • Striving to perform, progress and achieve more

Job Description

  • Develop and maintain web app and company web page
  • Coordinate with UX/UI Designers on web app and web page UI to bring best user experience
  • Coordinate with Backend Developers to ensure web application meet requirements and perform reliably in all environments in a robust and extensible manner
  • Work with Product Managers and Project Managers to ensure high quality web app is built and release product at planned schedule
  • Build reusable and robust code for future use
  • Recommend components, tools, techniques and processes to continuously improve app development and testing efforts
  • Other duties assigned by supervisors

Technical Requirement

  • Bachelor’s degree in computer science of related field or exceptional applicant with proven experience
  • 2-5 years of experience in developing reliable and responsive web app with high usage rate
  • Experience with JS frameworks such as ReactJS or vue.js, etc
  • Strong understanding on HTML, CSS, JavaScript, JSON, XML
  • Good sense of UX/UI design and layout
  • Experience working with Web Socket & RESTful APIs
  • Experience working with Selenium or other web app automated testing tools
  • Experience working as a member of an agile product development team is a plus
  • Experience with any other programming languages is a plus

Personal Requirement

  • Learn fast, build fast, and have what it takes to work in a high speed and demanding startup growth environment
  • Spirit of Get-things-done
  • Self-Starter, Self-Motivated and Self-Organized
  • Strong desire to solve challenging problems
  • Be vocal and proactive
  • Excellent written and verbal communication skills
  • Experience working with remote team is a big plus
  • Good command of spoken and written English is a big plus

Apply Now

If you’d like to revolutionize animal healthcare with us, please send your application letter and resume to both joe.mak@aniware.ltd and ken.leung@aniware.ltd.

Digital Marketing Manager

Full-time

Taipei, Taiwan 

Introduction

ANIWARE (www.aniware.ltd) is looking for a Digital Marketing Manager for its flagship product CardioBird (www.cardiobird.com). ANIWARE strives to elevate animal healthcare with technology. This is your opportunity to be a part of this mission. Come and join us if you have / are: 

  • Love for animals, passionate in technologies and striving to make a difference with the aid of data science
  • Interested to make an impact to this world by helping veterinarians elevating their clinical efficiency
  • Enjoying working in a high speed environment with international teams of talented, creative and determined people who share goals and accomplishments
  • Striving to perform, progress and achieve more

Job Description

Fully responsible for our digital marketing activities that include:

  • Lead and drive user acquisition via an integrated approach which consists of SEO, Inbound Marketing, Content Marketing, and Direct Marketing. 
  • Develop digital content and manage online presence on official websites, social media, SERP, and online vertical media & communities. 
  • Monitor the digital sales funnel with analytics tools and derive insights from the data to enhance UI/UX and conversion rate. 
  • Closely work with agencies including SEO, creative, advertising, and website design to ensure high-quality deliveries under defined timeline and budget.  
  • Collaborate with the Product Marcom to develop marketing copywriting, key visual design, POSM, and online/offline promotional campaigns to build consistent product image across different marketing channels.   
  • Optimize and monitor all digital marketing activities. Prepare monthly reports with detailed analytics and actionable recommendations. 
  • Brainstorm new and creative growth strategies.
  • Other duties assigned by supervisors.

Technical Requirement

  • Bachelor’s degree in marketing or related field. 
  • 5+ years in digital marketing with a demonstrated success in leading integrated, multi-channel digital campaigns.  
  • Hands-on experience in Google Tag Manager, Google Analytics, Google Search Console, Google AD, Google Optimizer, FB Business Manager, FB Pixel, WordPress, and WordPress SEO plugin; working knowledge of HTML, CSS, and JavaScript will be a big plus.
  • Proven ability to develop and optimize SEO keyword strategies copywriting and website’s friendliness to search engine algorithms. 
  • Capability to keep up with digital marketing trends, changing MarTech tools and platforms, and to apply in work. 
  • Strong analytical skills and data-driven thinking.
  • Passionate in startups and innovation.

Personal Requirement

  • Learn fast, build fast, and have what it takes to work in a high speed and demanding startup growth environment
  • Spirit of Get-things-done
  • Self-Starter, Self-Motivated and Self-Organized
  • Strong desire to solve challenging problems
  • Be vocal and proactive
  • Excellent written and verbal communication skills
  • Good command of spoken and written English
  • Experience working with remote team is a big plus

Apply Now

If you’d like to revolutionize animal healthcare with us, please send your application letter and resume to both joe.mak@aniware.ltd and annie.su@aniware.ltd.

Technical & Service Support Specialist

Full-time

Taiwan 

Introduction

ANIWARE (www.aniware.ltd)  is looking for a qualified applicant to join our Operations Team as Customer Support Officer. The functions of this role are to support daily service and to answer client’s enquiries about CardioBird (www.cardiobird.com), a cardiac assessment service platform in veterinarians’ daily practice.

Job Description

In this position, candidate will be trained to perform the following duties:

  • Customer support:
    • Answer enquiries from clients (veterinary hospitals, distributors) 
    • Work independently to solve clients issues
    • Demonstrate understanding of the product functions
  • Daily service support:
    • Handle and process clinical data 
    • Monitor service status to ensure service is delivered promptly
  • Other duties assigned by supervisors

Qualification

  • Fluency in written Chinese and basic written english 
  • Computer knowledge is a must (Google Workspace, instant messengers) 
  • Exposure or experience on veterinary / medical science is a plus
  • Interest in learning and trying out new technologies
  • Love for pets
  • Service hours: morning: 9:00 – 13:00 / afternoon: 13:00 – 17:00 / evening: 17:00 – 21:00
    • Openings now for evening and weekend service hours 
  • Less experienced candidates will also be considered. 
  • Location: Office during office hours / Work from home for evenings and weekends

Apply Now

If you’d like to revolutionize animal healthcare market with us, please send your resume to: alicia.wong@aniware.ltd

Channel Sales Manager

Full-time

Taiwan 

Job Description

  • Develop and manage channel sales partners in Asia
    • Understand the channel country landscape
    • Establish business targets and plans with channel partners.
    • Establish and maintain relationships with key personnel in partners.
    • Develop solid relationships with partner sales teams and work with them to achieve sales and growth targets.
    • Train and manage the product and sales knowledge / skills with partner sales teams. Equip partner sales team with sound product knowledge, sales skill, best practice and motivation to achieve preset targets.
  • Develop new sales channels and partners
    • Source, qualify, sign and develop new sales channels and partners to expand ANIWARE’s distribution channels
  • Develop and maintain community and customer relationship
    • Conduct and support event marketing activities including but not limited to seminars, user clubs as well as education and brand evangelism events. 
    • Support customer development and relationship management
  • Other duties assigned by supervisors

Qualification

  • 5+ years of Asia channel sales management experience. An ideal candidate has solid experience managing and working with distributor partners from Taiwan, China, Korea and Japan. Experience in pet related industries is a plus. 
  • Entrepreneurial character, capable of developing and executing an effective sales strategy through country channel partners. 
  • Resourceful and diligent in establishing new sales channels and partners. Proven capability of partner recruitment and enablement. 
  • The perfect candidate is self-motivated and ambitious in achieving goals with strong sense of responsibility, initiative, and commitment
  • Business planning and project management skills
  • Good English and Chinese communication skills. Knowledge of Korean and/or Japanese language would be a plus. 
  • High computer literacy and ability to learn new software. 
  • Organized and familiar with documentation software.

Apply Now

If you’d like to revolutionize animal healthcare market with us, please send your resume to: annie.su@aniware.ltd and joe.mak@aniware.ltd

Customer Service & Support Manager

Full-time

Taiwan 

Job Description

  • Manage and Systemize customer service and support process to deliver the best customer experience
    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Take ownership of customers issues and follow problems through to resolution
    • Develop service procedures, policies and standards for customer on-boarding, and customer support
    • Keep accurate records and document customer service actions and discussions
    • Analyze statistics and compile accurate internal reports
    • Propose and implement suitable tools to enhance customer service and support
  • Operations management for services
    • Manage and systemize service operation process, include but not limited to resources planning, customer status checking and handling, distributor support. 
    • Manage device readiness for customers and distributors 
    • Design and build service operation manual 
  • Other duties assigned by supervisors

Qualification

  • 5+ years working experience as a customer service and support manager. An ideal candidate has solid experience managing customer service and support team, serving multi-country customers. 
  • Excellent verbal and written communication skills in Chinese and English. Knowledge of Korean and/or Japanese language would be a plus.
  • Exposure or experience in veterinary / medical science is a plus
  • Ability to think strategically and to lead by example
  • Excel in operational efficiency and organisational skills
  • Computer literacy in order to type up reports, results and details of customer interaction
  • Love for pets

Apply Now

If you’d like to revolutionize animal healthcare market with us, please send your resume to: annie.su@aniware.ltd

Locations

Office Location

Hong Kong

Unit 250, Building 12W,
No.12 Science Park West Avenue,
Hong Kong Science Park, Pak Shek Kok, N.T., Hong Kong

Taiwan

4/F., No. 180, Sec. 1, Keelung Rd.,
Xinyi District, Taipei City, Taiwan 110

Japan

Shinjuku i-Land Tower 5F, 6-5-1 Nishi-Shinjuku,
Shinjuku, Tokyo 163-1305

Service Locations

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1

KOREA

2

JAPAN

3

TAIWAN

4

HONG KONG

5

THAILAND

6

SINGAPORE

7

CHINA

News & Blog

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Together, 

We build a better world. 

  • (02) 6604 1066 / (852) 2116 0301

  • info@aniware.ltd

© 2020 ANIWARE Company Limited. All Rights Reserved.